Terms of Service

This User Agreement (hereinafter referred to as the "Agreement") regulates the relationship between "CHAMPAGNE" LLP, BIN 210540013578 (hereinafter referred to as the "Seller") and an individual who has reached 21 years of age (hereinafter referred to as the "User/Buyer"), when using the website champagne.kz for the purpose of getting acquainted with the product assortment and placing orders for subsequent self-pickup from the Seller's store premises.

1. General Provisions:

1.1. This website is for informational purposes only. The information posted on the site does not constitute advertising, and the website serves as an electronic showcase.
1.2. The cost of goods displayed on the Site is for informational purposes only and does not constitute a public offer within the meaning of Article 395 of the Civil Code of the Republic of Kazakhstan. The final price of the product is determined at the time of order placement and confirmation by the Seller.
The Seller reserves the right to change the cost of goods prior to order confirmation; however, the price of goods under a confirmed order is not subject to change, except in cases provided for by the legislation of the Republic of Kazakhstan.
1.3. By using the champagne.kz website, the User confirms that they have read, accepted, and undertake to comply with the terms of this Agreement.
1.4. The Seller sells the products displayed on the site exclusively in retail store premises located at: Almaty, Samal-3 microdistrict, bldg. 25.
1.5. Operating hours are 10:00 – 23:00, but retail sales of alcoholic beverages with an ethyl alcohol volume fraction exceeding 30% are carried out strictly from 12:00 to 21:00 in accordance with the legislation of the Republic of Kazakhstan (Clause 4, Article 9 of the Law of the RK "On State Regulation of Production and Turnover of Ethyl Alcohol and Alcohol Products"). The Seller strictly complies with time restrictions.

2. Order Terms and Transfer of Goods:

2.1. Orders through the champagne.kz website can be placed 24/7. However, actual retail sale and release of products from the storefront is possible strictly within the hours established by applicable law.
2.2. Transfer of goods is possible only upon personal appearance of the Buyer at the CHAMPAGNE wine shop or through an authorized third party (e.g., a courier) acting on the basis of a power of attorney and agency contract executed in accordance with legal requirements.
2.3. The power of attorney issued by the Buyer to the courier must contain:
- Full name of the principal and the attorney-in-fact;
- The purpose of receiving goods on behalf of the principal;
- Address of the Seller's retail premises;
- Obligation to verify age and identity document upon receipt of goods;
- Other information necessary for exercising the Buyer's rights.
2.4. The transaction is deemed concluded at the moment the goods are received by the attorney-in-fact (courier).
2.5. When placing an Order by phone or via the electronic form on the Site, the User thereby confirms that they are familiar with the terms of this Agreement and undertake to provide the Seller with all information necessary for the proper processing and execution of the order.
2.6. In case the required quantity or assortment of Goods ordered by the Buyer is unavailable in the Seller's stock, the Seller informs the Buyer by phone within 24 hours after receiving the Order. The User has the right to accept Goods in a different quantity/assortment or cancel their Order. If no response is received from the Buyer, the Seller reserves the right to cancel the Order in full.
2.7. In the event of additional questions regarding the properties and characteristics of Goods prior to placing an Order, the User is obliged to contact the Seller by phone at +7 747 142 22 22 to receive necessary information during working hours specified on the Site. Otherwise, it is assumed that the User received full information about the Goods and payment terms.

3. Registration and Personal Account:

3.1. To place an order on champagne.kz, the User may register and create a personal account by providing the following details:
- Full Name;
- Phone number;
- Email address;
- Date of birth;
- Delivery address (if transfer of goods to a courier with a power of attorney is arranged).
3.2. The User undertakes to provide accurate and up-to-date information. The User bears personal responsibility for the accuracy and entry of data.

4. Payment Terms:

4.1. Payment for ordered goods is made via cashless transfer based on the issued invoice. All calculations are made in Tenge (KZT), including VAT.
4.2. The sales contract is deemed concluded at the moment of actual payment. Payment of the issued invoice implies consent to the terms and selling price of the goods.
4.3. The Seller's obligations regarding product sales are considered fulfilled from the moment of product transfer in the store premises.

5. Personal Data Processing:

5.1. The Seller collects and processes personal data of the Buyer and, if necessary, the courier exclusively for the purpose of fulfilling this Agreement, including:
- Buyer identification;
- Order processing;
- Verification of the Buyer's age (must be at least 21 years old). In case the Buyer fails to present a document confirming that they are 21 years of age or older, the Seller has the right to refuse the sale of Goods;
- Other actions required to comply with statutory legal requirements.
5.2. Personal data collection is carried out in compliance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection".
5.3. The User grants consent to the collection and processing of personal data to the extent necessary to execute this Agreement. The User authorizes the Seller to process personal data using automated database management systems and other software/hardware tools.

6. Use of Cookie Files:

6.1. The champagne.kz website uses cookies to improve user experience, analyze web traffic, and tailor content to user interests.
6.2. By continuing to use the site, the User agrees to the use of cookies.

7. Rights and Obligations of the Parties:

7.1. The Seller undertakes to:

7.1.1. Ensure fulfillment of its obligations to the Buyer under the terms set forth in this Agreement and in accordance with current laws of the Republic of Kazakhstan.
7.1.2. Process and store personal data provided by the Buyer, maintain confidentiality, and prevent third-party access to this information, except as provided by RK legislation. Personal data processing includes collection, systematization, accumulation, storage, clarification (updating, changing), usage, blocking, and destruction. Upon the Buyer's instruction, the Seller has the right to transfer personal data to delivery service representatives.
7.2. The Seller reserves the right to modify the terms of this Agreement, product prices on the electronic showcase, payment terms, and other conditions stated on the Site. Product delivery conditions, methods, timelines, and territory are agreed upon by the User with the delivery service independently.

7.3. The User undertakes to:

7.3.1. Review the contents and conditions set forth in this Agreement, as well as other conditions indicated on the Site, including product prices on the electronic showcase.
7.3.2. Provide accurate personal data necessary for identification and sufficient for the Seller to execute obligations.
7.3.3. Pay for ordered Goods according to the terms of this Agreement.
7.3.4. Not use Goods ordered via the electronic showcase for commercial purposes or further resale.
7.3.5. Comply with the conditions set forth in this Agreement and other terms stated on the Site.
7.3.6. Conclude an agency contract with the delivery service, under which the courier representative, based on a power of attorney, is entitled to pick up Goods from the Seller at: Almaty, Samal-3 microdistrict, bldg. 25, on behalf and in the interest of the Buyer, and deliver them to the Buyer.

7.4. The User has the right to:

7.4.1. Use the Electronic Showcase after registering an account. Account data is exclusive and non-transferable. If account data is transferred to a third party, the User bears full responsibility for actions taken by such third parties and any resulting damages caused to the Seller.
7.4.2. Receive informational notifications regarding store operation procedures at the phone number provided during registration/order placement. The User can unsubscribe or resubscribe at any time.

8. Return and Exchange of Goods:

8.1. Upon receipt of Goods, the User checks their compliance with the Order, completeness, and visual condition. In case of receiving defective or incomplete Goods, or mismatch with the order, the User has the right to request an immediate replacement with Goods of proper quality upon receipt.
8.2. If the conditions of clause 8.1 are not met, claims regarding appearance and completeness of Goods will not be accepted.

9. Liability of the Parties:

9.1. The Seller is not responsible for actions of third parties receiving goods by power of attorney on behalf of the Buyer, provided such actions do not violate this Agreement and applicable legislation.
9.2. The User bears full responsibility for providing accurate information when placing an order, issuing a power of attorney, and making payments.
9.3. All text content and graphic images published on the Site are protected by copyright law. Unauthorized usage is prosecuted under RK legislation. If content or images from champagne.kz are republished elsewhere, an active hyperlink to champagne.kz is strictly mandatory.
9.4. The Seller is not liable for damage caused to the Buyer due to improper use of Goods purchased from the Seller.
9.5. The Seller is not liable for Buyer's losses caused by incorrect Order entry, including inaccurate personal data.
9.6. The User guarantees not to use the electronic showcase and site for purposes other than those specified in this Agreement.
9.7. In case of breach of obligations by the User under this Agreement, the Seller reserves the right to terminate performance of its obligations.

10. Final Provisions:

10.1. The Seller reserves the right to amend this Agreement without prior notice. The up-to-date version is always accessible on champagne.kz.
10.2. This Agreement is governed by the laws of the Republic of Kazakhstan.
10.3. Provisions of this Agreement come into force as soon as the Buyer performs actions aimed at placing an order via the Site. Placing an Order by phone confirms the User's agreement with this Agreement.
10.4. All disputes arising from non-performance or improper performance of obligations shall be resolved through negotiation. If unresolved through negotiation, disputes shall be settled in court under RK law.
10.5. The Parties acknowledge and confirm that the place of agreement conclusion and performance of sale obligations is: Almaty, Samal-3 microdistrict, bldg. 25.

If you do not agree with the terms of this Agreement, please discontinue using the champagne.kz website.